Terms & Conditions

     

Last Updated: February 2026

     

By placing an order on artyrugs.co.uk (the “Site”), you agree to be bound by these Terms & Conditions (“T&Cs”). Please print a copy for your records.

     

Use of the Site itself is subject to our Website Terms & Conditions, and the collection and processing of personal information is governed by our Privacy Policy and Cookie Statement.

     

Ordering and Acceptance

   

       
• You must be at least 18 years old to place an order.
       
• Orders are placed by selecting products and completing the checkout process. You may correct input errors prior to clicking “Pay now.”
       
• An acknowledgement of your order does not constitute acceptance. A contract is formed only when we send an Order Confirmation.
       
• If a product is unavailable or mispriced, we may contact you to provide instructions or cancel your order.
   

     

Product Information

   

       
• We aim to display products accurately; however, colour, texture, and pattern may vary due to monitors and manufacturing differences.
       
• Dimensions provided are a guide only. Customers should check sizing before ordering.
       
• Personalised or bespoke products are excluded from change-of-mind returns, unless faulty.
     

     

Pre-Orders & Backorders

   

       
• Pre-ordered products will be dispatched on the availability date or as soon as reasonably possible.
       
• If a pre-order is delayed beyond 10 days from the stated availability date, we will notify you promptly. You may cancel your order and receive a full refund.
     

     

Shipping & Delivery

   

       
• Shipping Locations: United Kingdom only. Orders to non-UK addresses may be cancelled.
       
• Shipping Costs: Free UK delivery.
       
• Processing Times: 1–3 business days, excluding weekends and public holidays.
       
• Tracking: Email confirmation with tracking will be sent once your order is dispatched.
       
• Estimated Delivery: 24–48 hours after dispatch (business days).
       
• Delivery Issues: Contact support@artyrugs.co.uk for delays.
     

     

Products are delivered to your door, reception, mailroom, or designated carrier location. Customers must ensure large or bulky rugs can be delivered safely.

     

We are not liable for courier delays outside our control.

     

Risk and Ownership

     

Risk and ownership of products pass to you on delivery, provided full payment has been received.

     

Price and Payment

   

       
• Prices are as listed, including VAT. Delivery is free within the UK.
       
• Payment is processed via third-party processors; we are not responsible for their errors.
       
• Failed payments or declined transactions are the responsibility of the customer.
       
• Klarna “Pay in 3” or “Pay in 30 days” options are not FCA-regulated; eligibility and credit checks apply.
       
• You authorise us to charge your chosen payment method for products ordered.
     

     

Returns & Refunds

     

Change-of-Mind Returns

   

       
• Products may be returned within 30 days of delivery.
       
• Products must be in re-saleable condition, including original packaging and labels, unused and undamaged.
       
• Return postage fees are the responsibility of the customer and deducted from refunds:
     

                                                                                                                                                                                                                           

Rug Size	Return Fee
Large (200x290cm, 240x300cm, 275x366cm)	£15
Medium (122x170cm, 152x213cm)	£7
Small (60x110cm, 60x180cm, 60x240cm, 80x150cm)	£5

   

       
• Initiate returns via our Return Portal to receive instructions and the correct return label.
       
• Refunds are issued within 14 days of receiving and inspecting returned items.
     

     

Faulty or Damaged Items

     

Report within 48 hours of delivery at support@artyrugs.co.uk with order number and photos.

     

Items are considered faulty if they:

   

       
• Have manufacturing defects
       
• Arrive torn, ripped, stained, or damaged in transit
       
• Differ significantly from advertised pattern and size
       
• Fail reasonable durability or quality standards
     

     

Faulty items are not subject to return fees.

     

Remedies include free replacement or full refund (including shipping).

     

What does not count as faulty?

     

The item is not considered faulty if:

   

       
• Normal variations in colour or texture occur due to the nature of textile materials
       
• There is minor packaging wear that does not affect the rug itself
       
• Damage results from improper use, handling, or installation after delivery
     

     

Once verified, we will offer you the choice of:

   

       
• A free replacement, or
       
• A full refund, including all return shipping costs
     

     

Faulty or damaged items are not subject to return fees, and your statutory rights are not affected.

     

Refunds

   

       
• Refunds are processed within 14 days of receiving and inspecting your returned item.
       
• Refunds are issued to the original payment method used at checkout.
       
• The applicable return fee (unless the item is faulty) will be deducted from the refund amount.
       
• You will be notified by email once your refund has been processed.
     

     

Returns After 30 Days

     

Contact support if more than 30 days have passed but a return is justified (e.g., defective item).

     

Consumer Cancellation Rights

   

       
• You may cancel your contract within 14 days of receiving your goods.
       
• Cancellations do not apply to bespoke or personalised products, unless the product is faulty or not as described.
       
• Customers must take reasonable care of the products while in their possession; deductions may apply if goods are damaged beyond normal inspection.
     

     

Liability

   

       
• For business customers: no liability for indirect/consequential losses.
       
• For all customers: liability limited to the purchase price of affected products.
       
• We are not liable for failures caused by events outside our control.
     

     

Intellectual Property

     

The content of this website, including all text, imagery, and branding elements, is the exclusive property of Nexgen Brands Limited. Unauthorized reproduction is not permitted.

     

General Provisions

   

       
• Contracts may not be assigned without consent.
       
• Notices: You must notify us in writing; we may contact you via email.
       
• Non-enforcement of rights does not constitute waiver.
       
• If any provision is unenforceable, the rest remain valid.
     

     

Entire agreement: these T&Cs and referenced documents form the full agreement. T&Cs may be updated; customers with active orders will be notified of material changes via email.

     

Company Information

   

       
• Company Name: Nexgen Brands Limited
       
• Registered Address: ATLAS HOUSE, Suite 312, Wigan, WN3 6XU, United Kingdom
       
• Company Registration Number: 15568648
       
• VAT Number: GB463501509
     

     

Important Note on Returns and Correspondence

     

Please do not send returns, letters, or any correspondence to our registered office address. Any items or communications sent there will not be processed. Returns must be initiated through the instructions provided on our website.

     

Please submit any questions you have about these terms or an order you have placed or ordering in general, or any complaint or concern in relation to any product ordered by email to support@artyrugs.co.uk.