FAQ

We currently deliver to addresses within the United Kingdom only. Orders placed to non-UK addresses may be cancelled and refunded in full.

Delivery is completely free on all UK orders - no minimum spend required.

We fulfill and deliver all purchases within a total window of 2–4 business days. All orders are securely delivered via Royal Mail or DPD.

Yes. Once your order has been dispatched, you will receive an email confirmation containing your tracking information so you can follow your delivery.

Delivery timelines are estimates and may occasionally be affected by courier delays or circumstances outside our control, such as adverse weather or postal disruption. If your order has not arrived within 5 business days of placing it, please contact us at support@artyrugs.co.uk with your order number and we will investigate immediately.

If your order has not yet been dispatched, we will do our best to update the delivery address. Please contact support@artyrugs.co.uk as soon as possible with your order number and the correct address. We cannot guarantee changes once the order has been handed to the courier.

You may return any item within 30 days of delivery, provided it is unused, in its original packaging, and with all labels intact. This applies to change-of-mind returns. Your statutory rights under UK consumer law are not affected.

All returns must be initiated through our Return Portal at https://www.artyrugs.co.uk/a/returnzap . Once you submit your request, you will receive return instructions and the appropriate return label based on your rug size. Please do not send items back without first receiving a return authorisation.

For change-of-mind returns, return postage fees are the responsibility of the customer and will be deducted from your refund.

Rug Size	Return Fee
Large (200×290cm, 240×300cm, 275×366cm)	£15
Medium (122×170cm, 152×213cm)	£7
Small (60×110cm, 60×180cm, 60×240cm, 80×150cm)	£5

The applicable fee will be shown clearly before you confirm your return via the Return Portal.

Refunds are processed within 14 days of us receiving and inspecting your returned item. The refund will be issued to your original payment method. You will be notified by email once your refund has been processed.

Please contact us within 48 hours of delivery at support@artyrugs.co.uk with your order number and clear photos showing the damage or defect. Faulty or damaged items are not subject to return fees. Once verified, we will offer you the choice of a free replacement or a full refund including all return shipping costs.

An item is considered faulty if it has manufacturing defects, arrives torn, ripped, stained, or damaged in transit, differs significantly from the advertised pattern or size, or fails reasonable durability or quality standards.

The following are not considered faults: normal variations in colour or texture due to the nature of textile materials, minor packaging wear that does not affect the rug itself, and damage resulting from improper use, handling, or installation after delivery.

If more than 30 days have passed but you believe your item is faulty or not as described, please contact us at support@artyrugs.co.uk. We will review your case in line with your statutory rights under the Consumer Rights Act 2015.

As a general guide:

Room	Recommended Size
Small hallway or entryway	60×110cm or 60×180cm
Kitchen or narrow hallway runner	60×180cm or 60×240cm
Bedroom (beside the bed)	80×150cm or 122×170cm
Living room (medium)	122×170cm or 152×213cm
Living room (large – anchor piece)	200×290cm or 240×330cm

Our rugs are available in the following sizes: 60x110cm, 60x180cm, 60x240cm, 80x150cm, 122x170cm, 152x213cm, 200x290cm, and 240x330cm. Size availability varies by design - please check the individual product page for available options.

We recommend using a tape measure to mark out the rug dimensions on your floor with masking tape before purchasing. This gives you a clear visual of how the rug will sit in your room. As a rule, leave at least 30–45cm of floor visible around the edges of the rug in a living room setting.

Our rugs are pre-washed during manufacturing to minimise shrinkage. However, as with all textile products, minor size variation of up to 3–5% may occur after repeated washing. Always wash at 30°C as recommended.

Rug dimensions are approximate and may vary slightly due to the nature of handcrafted and textile manufacturing. A tolerance of ±2–3% is standard across the industry.

All artyrugs are made from 75% recycled cotton and 25% polyester. This blend gives the rugs a soft feel, strong durability, and makes them suitable for machine washing.

Yes - all artyrugs are fully machine washable. Simply wash at 30°C on a gentle cycle. Do not tumble dry. Lay flat or hang to air dry after washing.

We do not recommend tumble drying as high heat can damage the fibres and cause shrinkage. Always air dry flat or hang to dry after washing.

This depends on foot traffic and use. For most households, washing every 4–8 weeks is sufficient. High-traffic areas such as hallways or kitchens may benefit from more frequent washing.

Our rugs feature a non-slip backing to help keep them in place on hard floor surfaces. For added safety on very smooth floors or for elderly users, we recommend using a non-slip rug pad underneath.

Yes. The machine-washable nature of our rugs makes them ideal for homes with pets. The recycled cotton material is easy to clean and the low-pile design does not trap pet hair as easily as high-pile alternatives.

Our rugs can generally be used over underfloor heating systems, but we recommend checking that your underfloor heating system is compatible with rugs and that the surface temperature does not exceed 27°C beneath the rug, as excessive heat can affect the backing material over time.

Yes. All dyes used in our rugs meet standard EU and UK safety regulations for textile products.

We accept Visa (credit and debit), Mastercard (credit and debit), Maestro, and American Express. We may also offer Klarna Pay in 3 or Pay in 30 days at checkout, subject to eligibility.

Yes. All transactions are processed through a PCI-DSS compliant payment gateway. We do not store your full card details. The padlock icon in your browser confirms your connection is encrypted via SSL.

Klarna allows you to split your payment into 3 interest-free instalments (Pay in 3) or pay up to 30 days after your order (Pay in 30). Please note that Klarna's Buy Now Pay Later products are not regulated by the Financial Conduct Authority (FCA). Eligibility is subject to Klarna's own credit checks. By selecting Klarna at checkout, you are entering a separate agreement with Klarna directly. For Klarna's full terms, visit www.klarna.com

All prices displayed on www.artyrugs.co.uk are inclusive of UK VAT at the prevailing rate. No additional VAT charges will be added at checkout.

All prices are displayed and charged in Pounds Sterling (GBP). If your card is in another currency, your bank may apply a conversion rate and/or fees - please check with your card provider.

If your payment is declined, please check your card details are entered correctly and that your card has sufficient funds. You may also wish to contact your bank to confirm the transaction has not been blocked. If you continue to experience issues, please contact us at support@artyrugs.co.uk

Yes. If you require a VAT invoice for your order, please email support@artyrugs.co.uk with your order number and we will issue one to you.